Cancellation & Refund Policy
Effective Date: October 2026 • Legal Entity: M/S MESUPREME MARKETING AND SERVICES (GSTIN: 05DFJPG5484M1ZY)
1. Overview & Business Entity
This Cancellation and Refund Policy applies to all purchases made through Asyncmen, a commercial unit operated by M/S MESUPREME MARKETING AND SERVICES (Proprietor: GULSHAN, GSTIN: 05DFJPG5484M1ZY).
2. Digital Products Refund Policy
Our digital goods (including downloadable playbooks, Notion templates, frameworks, and source code packages) provide immediate and irrevocable digital access upon payment completion.
- Technical Defects: If you experience a reproducible technical failure or file corruption that our engineering team cannot resolve within 5 business days, you are entitled to a 100% full refund.
- Duplicate Charges: In the event of an accidental double charge caused by gateway or network latency, the duplicate payment is reversed automatically and fully refunded.
3. Professional Services & Discovery Token Cancellation
When you pay a token booking amount (₹999) for a strategic consultation or service discovery session:
- Cancellation Prior to Session: You may cancel or reschedule your discovery session by notifying us via email at least 24 hours prior to the scheduled call for a 100% full refund.
- Adjustment Against Invoices: If you choose to proceed with our agency service, 100% of the token fee is adjusted directly as a deduction on your final project invoice.
4. Refund Processing Timeline (5–7 Business Days)
Once a refund is approved by our management:
● Refund Method:
Refunds are credited directly to your original payment method (Bank Account, UPI, Debit/Credit Card) through our verified Razorpay gateway account.
● Turnaround Time:
Funds typically reflect in your bank account or card balance within 5 to 7 business days depending on your issuing bank's clearing cycle.
5. How to Request a Refund
To initiate a cancellation or refund inquiry, please email our support desk at support@asyncmen.com or call +91 6396096125 with:
- Your Order Number (e.g. #AM-2026-XXXX)
- Registered Email Address and Mobile Number
- Razorpay Payment ID (from your confirmation email)
- Reason for cancellation or refund request